FAQ

Frequently Asked Questions

Find your answers here!

Frequently Asked Questions

Can I download PDF patterns, stitch tutorials and e-books?

Yes, as a member you can download all PDF patterns, tutorials and e-books for free.

Is there a monthly subscription?

No. Due to the nature of the membership (as a member you can download all patterns and tutorials, as well as e-books) we cannot offer a monthly membership option.

Can I cancel my subscription any time?

Yes. Your yearly subscription renews automatically after its expiration date. However, you can cancel it any time. Unfortunately, we cannot refund you for the unused time of your yearly subscription if you have downloaded any content.

Does my subscription renews automatically?

Yes, your yearly subscription renews automatically when you reach the end of the subscription period.

Am I charged monthly or annually?

You are charged annually the full amount for the yearly subscription.

What does early access to new content mean?

As a member, you will have access to all new content before it is published on the public website nordichook.com.

What does early access to new Nordic Hook e-books mean?

As a member, you will be able to download the newest Nordic Hook e-books for free before they appear for purchase in the Nordic Hook Shop.

What does exclusive content mean?

Exclusive content is available only for the members and will never appear on the public website nordichook.com, nor in the Nordic Hook Shop for purchase. It may include patterns, stitch tutorials or other content.

Can I get a refund for the patterns and e-books that I bought before becoming a member?

Unfortunately, we cannot refund you for purchases you made before becoming a member.

Where can I see all details of my subscription?

You can see all details of your subscription in section My Account which you can find in the main menu at the top of the website.

I have reached my download limit per pattern. What can I do?

To prevent the misuse of the content we implemented the download limits for individual patterns. This means that you can download the same PDF pattern only a limited number of times. If you reach this limit, please contact us here.

I forgot to cancel my subscription renewal and it was charged. Can I get a refund?

Yes, you can get a refund if you contact us within 30 days after the renewal. Use the contact form here.

Why do I see a different price when I fill in the payment information?

Depending on your location, taxes may apply. You can see whether taxes apply and the amount to be paid when you fill in the address information.

If you have other questions, please contact us here.

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